Privacy Policy


This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


About us

We are Stone Butterfly (also know as Stone Butterfly Interiors)

Registered Company Number - 8011172

Registered Address - 35 (First Floor) Faircharm Trading Estate Evylyn Drive Leicester LE3 2BU.

Website Address - https://www.stonebutterfly.co.uk


What we collect

We may collect the following information:

  • Name
  • Email
  • Billing address
  • Shipping address
  • Phone
  • City/State/Zip
  • Unique payment Identifier
  • Payment provider identifier
  • Products ordered

These are provided by the customer when placing an order.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Distributing your order to you.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. See our cookie policy for more details.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


What third parties we receive data from

We receive third party data from google to track analytical data and campaign success.

Analytics

Our analytical site data is collected via Google Analytics customers are given the options to accept or decline these via the sub-banner when they visit the page. data collected is anonymous.

Opt in data is also collected from Mailchimp to allow us to judge campaign success & engagement from our email campaigns.


Who we share your data with

Couriers/delivery companies

We share your data with courier companies, appropriate to the level that is required to allow your order to reach you. Couriers we commonly use are DPD, TNT, Parcel Force, Pallet ways, Geodis etc. Contact us for information on the courier used for your order.

Marketing

We give you the opportunity to subscribe to our mailing list, for this feature we use MailChimp. We only share information relevant to providing you with a personalised mailer.


How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Data relating to orders are kept for a period of up to ten years. This is to enable us to verify purchases warrantees and enable our customer service to help with any order queries you may have.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we protect your data

We train our staff to handle personal data in a way that ensures best practices to keeping personal data secure. 

Data breach procedures we have in place

We have internal procedures to manage and provide appropriate information in regards to any data breach and parties it may effect.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our 'Contact Us' information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Right to access stored data

You have the right to access all data held by us. You may request details of personal information which we hold about you under the GDPR ACT 2018. Information requested will be available within a month of the date of request. to request this please email: info@stonebutterfly.co.uk.

Incorrect data

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Right to erasure

You have the right to have any or all of your personal data held by us removed this can be enacted by sending an email to info@stonebutterfly.co.uk

 


Links to privacy policies of services and third parties you may interact with through the site:

 

Social Media & Communications

Instagram - https://help.instagram.com/155833707900388

Facebook - https://www.facebook.com/policy.php

Pinterest - https://policy.pinterest.com/en-gb/privacy-policy

YouTube - https://www.youtube.com/intl/en-GB/yt/about/policies/#community-guidelines

MailChimp - https://mailchimp.com/legal/privacy/

 

Delivery Companies

DPD - http://www.dpd.co.uk/privacy_policy.jsp

Parcel Force - https://www.parcelforce.com/privacy

Palletways - https://www.palletways.com/policies/privacy-policy/

 

Website

SagePay - https://www.sagepay.co.uk/policies/privacy-policy

Veeqo - https://www.veeqo.com/privacy

 


Contact

If you have any privacy questions, queries, requests or complaints please contact us on: info@stonebutterfly.co.uk or by mail to 

35 (first floor) Faircharm Trading Estate, Evylyn drive Leicester LE3 2BU.